Refund policy

At Sarvadhya Ventures , we are committed to delivering premium quality products to your doorstep. Because we deal in food products, we maintain strict hygiene standards to ensure the safety and well-being of our customers.

1. Returns & Exchanges (Hygiene Policy)

Due to the nature of our food products, we cannot accept returns or exchanges for any items once the packaging seal has been opened or the product has been used.

We kindly request you to inspect your package immediately upon delivery. For safety and hygiene reasons, all sales are final once the tamper-proof seal is broken.

2. When Are Returns/Replacements Accepted?

We only accept returns or provide replacements in the following specific scenarios:

  • Damaged in Transit: If the package is received in a damaged or tampered condition due to courier mishandling.

  • Incorrect Order: If the product you received does not match the item you ordered.

Important: To be eligible for a replacement, the product must be unopened and in its original packaging.

3. How to Raise a Request

If you encounter any of the issues mentioned above, please follow these steps within 24 hours of delivery:

  1. Contact Us: Send an email to our support team at [Insert Your Support Email] with your order number.

  2. Provide Proof: Attach clear photos of the damaged/incorrect product and the packaging. A short unboxing video is highly recommended for faster resolution.

  3. Verification: Our team will review your request. If approved, we will either arrange for a replacement or process a refund.

4. Refund Process

If your refund request is approved:

  • The refund will be processed to your original payment method (e.g., Bank Account, UPI, or Credit/Debit Card).

  • The amount will be credited to your account within 5 to 7 working days, depending on your bank's processing time.

5. Disclaimer

Laadli Bhog Makhana reserves the right to refuse a return or refund if the product is not in its original condition or if the request is made after the 24-hour window.